96% of customers say customer service is important in their choice of loyalty to a brand.Ĩ3% of companies that believe it’s important to make customers happy also experience growing revenue.īrands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.ħ3% of consumers say a good experience is key in influencing their brand loyalties.ħ7% of consumers say inefficient customer experiences detract from their quality of life.Ĭustomer-centric companies are 60% more profitable than companies that don’t focus on customers.Ĭustomers switching companies due to poor service costs U.S.
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